Our website address is: https://www.colebridge.uk.
- What’s in this policy?
This policy tells you:
• what information we might collect about you
• how we might use that information
• when we might use your details to contact you
• what information of yours we might share with others
• your choices about the personal information you give us
- What does this policy cover?
This policy covers the services that are offered by the Colebridge Young People’s Club sometimes referred to as ‘Colebridge Table Tennis Club’, ‘Colebridge TTC’ and ‘Colebridge’.
What’s not covered in this policy?
Our services sometimes link to services run by other companies, like viewing venue availability on Google’s calendar system or viewing news on tabletennis365.com. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.
- How do you protect my personal information?
We’re strongly committed to keeping you and your family’s information safe. And to do this we design our services with your safety in mind.
At the same time, no service can be completely secure – if you have any concerns that your Colebridge account or personal information has been put at risk, for example if someone could have found out your password, please get in touch straight away.
Where we store your information
Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.
- What types of personal information does Colebridge collect about me?
We’ll give details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.
a. Information that you give us
We might ask for your name and contact details, your date of birth or financial details, depending on what you’re doing.
b. Device information
Devices are lots of things like:
• your computer
• your mobile
• your TV
• your tablet
• your voice-enabled device
We automatically collect some technical information from these devices and web browsers even when you’re not signed in to a Colebridge account. This might include:
• IP (internet protocol) address
• device ID
• app ID
• vendor ID
What if I have a Colebridge account?
When you register for a Colebridge account, or update your details or settings we ask for some personal information, like your email address and date of birth.
- How long will Colebridge keep my personal information?
• we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it
• we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
• we design our services so that we don’t hold your information any longer than we have to
• we may close your Colebridge account if you haven’t used it in the last year. We’ll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we’ve sent you any emails about this
• if you cancel your Colebridge account we will hold your details for 12 months after the cancellation date
- How can Colebridge use my personal information?
We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:
• the law says it’s fine to use it, and
• it fits with the rights you have
We use your information for these types of things:
a. to deliver our services and to provide you with information about them
b. to deal with your requests, complaints and enquiries
c. to maintain accurate membership records
- When will Colebridge use my information to contact me?
We might use your information to contact you about different things, like:
• to check with you about any service or activity you’ve signed up for. For example we might tell you if your Colebridge account hasn’t been used in a long time. Or it might be about an expiring membership
• to answer you when you’ve contacted us, or to respond to a comment or complaint
• to send you notification on your device if you’ve selected them in your settings
We’ll only contact you when we need to or when you’ve given us permission.
We’ll never contact you to ask for your Colebridge account password.
- Will I be contacted for marketing purposes?
We’ll only send you marketing emails or contact you about Colebridge services if you’ve agreed to this.
Keep in mind, even if you unsubscribe we may still contact you about active or expired memberships.
- When does the Colebridge share my personal information with others?
We’ll never sell your personal information. We do share it with others in these ways:
a. When you make something public
Like post a comment which the public can see.
b. When we use other companies to power our services
In order for us to give you quality experiences and to understand how you’re using our services we often use other companies to process your personal information on our behalf. For example, sending you emails about things we think might interest you, or to ask you what you think about our services.
We make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.
- Can I delete my information?
This depends on what information you’re talking about.
You can request for us to delete your account and associated data. Your account information and associated will be deleted 12 months after any memberships expire. Records of payments may not deleted such that we can keep accurate accounts.
- What are my rights?
Remember, you’re in control of your personal information.
You have the right to:
• request a copy of your information
• to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes
• to change your mind, and ask us to stop using your information. For example, unsubscribing from any marketing emails
Bear in mind, sometimes we might not be able to help. Like if the law tells us we can’t.
a. What are cookies and tracking technologies?
Cookies are bits of data which are stored in your computer or mobile when you visit a website or app.
To do a few different things:
• to remember information about you, so you don’t have to give it to us again. And again. And again
• to keep you signed in, even on different devices
• to help us understand how people are using our services, so we can make them better
• to help us personalise Colebridge web sites and applications to you by remembering your preferences and settings. To remember your progress, so you can pause and pick up where you left off, even on a different device
• to find out if our emails have been read and if you find them useful
A few things on our websites wouldn’t work without some cookies. Tech people call these “strictly necessary cookies”. They’re always on when you visit us.
Bear in mind there are some other cookies out there from other companies. These “third-party cookies” might track how you use different websites, including ours. For example, you might get a social media company’s cookie when you see the option to share something. You can turn them off, but not through us.
c. How long do cookies last?
Some are erased when you close the browser on your website or app. Others stay longer, sometimes forever, and are saved onto your device so they’re there when you come back.
d. How do I control my cookies and tracking?
When you first visit us, we’ll tell you about our cookies and ask you to agree if we can use them.
Stopping all cookies might mean you can’t access some Colebridge services, or that some of them might not work properly for you.
Another way to control some tracking is in the settings on your device.
- How will I find out about changes to this policy?
We update this policy sometimes. If we make important changes, like how we use your personal information, we’ll let you know. It might be a notice, an email, or a message in your app.
If you don’t agree to the changes, then you can always stop using our services, delete your account and stop giving us any more personal information. We’d be sorry to see you go.